Shipping & Returns
SHIPPING & RETURNS
Shipping
- Shipping within Germany is free for orders over €150
- Shipping costs within Germany under €150: 5.90 €
- Unfortunately, we cannot cover the costs of a return shipment.
- The return shipment must be sent within 14 days of receipt!
-
Worldwide shipping is carried out with DHL.
-
The goods are ready for shipment no later than 3 business days after ordering. Unless otherwise stated (see delivery times in the table), delivery within Germany takes place within three to five business days to the delivery address specified by the purchaser, depending on the choice of shipping method and delivery location.
-
All item prices include German VAT (19% VAT).
-
Please note that we only insure the shipment of the goods, not the possible return shipment. You are responsible for the proper return of the goods in case of exchange. Item prices are shown without customs fees. Please note that import VAT, customs duties, and handling fees from DHL are charged separately for each country. For questions about the amount of taxes and fees in your country, please contact our customer service by email: service@les-soeurs-shop.de. Please note that any foreign bank charges are your responsibility.
-
Customs fees, import VAT, and handling fees etc. by DHL are not refunded in case of a return.
In-store pickup
- We offer you the option to pick up your online order directly at our store.
- Your order is usually ready for pickup the next business day. You will be notified by email.
- You have 14 days to pick this up; please bring your email with the order confirmation and show it.
Shipping costs
DHL
|
Destination |
Shipping costs |
Delivery times |
|
Germany From €150 order value |
5.90 EUR Free |
2-5 business days 2-5 business days |
DHL International Priority
|
Destination |
Shipping costs |
Delivery times |
|
Austria, France, Benelux, Denmark, Czech Republic, Poland |
15.00 EUR |
2-5 business days |
|
UK, Sweden, Italy, Greece, Spain, Slovenia, Slovakia |
19.00 EUR |
3-7 business days |
|
Switzerland, Norway, Finland, Croatia, Portugal, Ireland, Hungary, Bulgaria |
19.00 EUR |
3-7 business days |
|
USA & Canada |
40.00 EUR |
On |
|
Asia |
50.00 EUR |
On |
|
Other countries |
50.00 EUR |
On |
Return
It's a pity you don't want to keep your goods! Of course, we want to make the return process comfortable and straightforward for you. You have up to 14 days after receiving your items to cancel your order.
The cancellation period begins on the day the last items in your order are delivered. The easiest way to exercise your right of withdrawal is to fill out the return slip/delivery note included in your package and send the goods back to us. You are responsible for the return shipping costs. Please return all items clean, unworn, and with all tags and original packaging. For hygiene reasons, the return of underwear, tights, makeup, and skincare products is not possible (except in case of defects).
To meet the withdrawal deadline, it is sufficient that you inform us before the withdrawal period expires that you wish to withdraw your order.
We will promptly refund the payments you have made in full, but in no case later than 30 days after you have informed us about the withdrawal. We use the same payment method you used for your order. No additional costs will be incurred by you. We may withhold the refund until we have received the items or you have provided proof that you have sent the items, whichever occurs first.
The goods should be sent back or returned to us immediately, but in no case later than 14 days after you have informed us about the withdrawal.
You are liable for any depreciation in the value of the goods only if this is due to handling that goes beyond checking the properties and functionality of the items. "Checking the properties and functionality" means testing and trying out the respective goods as is possible and usual in a retail store. In case of deterioration of the item and for uses (e.g., benefits of use) that cannot be returned or can only be returned partially or in a deteriorated condition, you must compensate us accordingly. You are only required to compensate for the deterioration and uses to the extent that the uses or deterioration are due to handling of the item that goes beyond checking the properties and functionality.
Please note that we can only accept returns from the respective delivery country. For example, if the delivery was made to Austria, the return must also be initiated from Austria. We use the same payment method for the refund that you used for your order; any losses due to currency fluctuations will not be refunded.
Of course, you can also simply return or exchange your order directly at our stores.
If you have any questions about your order, please contact our customer service:
Email: service@les-soeurs-shop.de
Phone: +49 30-54 84 45 08
Please always send returns to the following address:
Les Soeurs Shop
Grolmanstr. 16
10623 Berlin
Germany