Les Soeurs Shop GmbH, Grolmanstrasse 16, 10623 Berlin, Managing Director Julia Chevalley, Jasmin Moallim, phone: +49 30 54 84 45 08, firstname.lastname@example.org (hereinafter referred to as "Les Soeurs Shop" or "we") ), operates an online shop at the Internet address www.les-soeurs-shop.de (hereinafter referred to as "website").
For all orders that you place via the website and for our deliveries and services, the following general terms and conditions apply exclusively in the version valid at the time of the order. We do not recognize any deviating provisions of the customer unless we have agreed to their validity in writing.
2 NOTICE OF WITHDRAWAL
Right of withdrawal
You have the right to cancel your order at any time within 14 days without giving a reason. The withdrawal period begins on the day the last item in your order is delivered. The easiest way to make use of your right of withdrawal is to fill out the return slip in your package and send the goods back to us. The costs of the return are to be borne by you. Please return all items clean, unworn and with all labels and original packaging. For reasons of hygiene, it is not possible to return underwear, tights, make-up and skin care products (except in the case of defects).
In order to comply with the cancellation period, however, it is sufficient if you inform us that you want to cancel your order before the cancellation period has expired.
Consequences of cancellation
We will immediately reimburse the payments received from you in full, but in no case later than 30 days after you have informed us of the revocation. We use the same payment method that you used for your order. There are no additional costs. We may postpone the refund until we have received the items or you have verified that you sent the items, whichever comes first.
The goods should be sent back to us immediately, but in no case later than 14 days after you have informed us of the cancellation.
You are only liable for a decrease in value of the goods if this is due to handling that goes beyond checking the properties and functionality of the item. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail shop, for example. In the event of deterioration of the item and for uses (e.g. advantages of use) that cannot be released or can only be released in part or only in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item and for any benefits drawn if the use or deterioration is due to handling of the item that goes beyond checking the properties and functionality.
Only in the case of goods that cannot be shipped by parcel (e.g. bulky goods) can you also return the goods by requesting them to be returned in writing, e.g. B. explain by letter or e-mail. The timely dispatch of the goods or the return request is sufficient to meet the deadline. The return or the return request must be sent to Les Soeurs Shop GmbH, Grolmanstrasse 16, 10623 Berlin, email@example.com.Please note that we can only accept returns from the respective delivery country. If the delivery was made to Austria, for example, the return can only be initiated from Austria. We use the same payment method for the refund that you used for your order, any losses due to currency fluctuations will not be refunded.
If you have any questions about your order, please contact our customer service:
Phone: +49 30-54 84 45 08
3 IMPORTANT NOTES
1. The goods offered at www.les-soeurs-shop.de are shown on the website in the form of digital photographs of the actually existing goods. Slight deviations between representation and reality do not constitute a defect in the goods ordered.
2. We would like to point out that the articles presented at www.les-soeurs-shop.de may no longer be available or no longer available at the time of the customer's visit to the website and the corresponding prices may have changed. The prices are shown in euros including VAT and excluding shipping costs.
3. Les-Soeurs-Shop.de is entitled to make partial deliveries.
4 CONCLUSION OF CONTRACT
1. A contract between you and les-soeurs-shop.de is only concluded when we send the goods to you. By submitting the order form provided on our website to us, you are making a binding offer to us to conclude the contract with you. You place the order when you have entered all the information during the ordering process and finally send us the order form by clicking the "Complete order" button.
2. Les-soeurs-shop.de is entitled to refuse an offer on your part without giving reasons, in particular if there is reasonable suspicion that the goods obtained via the Internet are to be sold on commercially.
5 STORAGE OF THE CONTRACT TEXT
If you wish to have a printout of your order, you have the option of printing out your "confirmation of receipt" that you have received as an e-mail. If you create a "customer account", you have the option to view your entire order history and you can check your current order process at any time.
6 DELIVERY & SHIPPING
1. Worldwide shipping is done with DHL.
2. The goods are ready for dispatch no later than 3 working days after your order. Unless otherwise agreed, delivery within Germany takes place within three to five working days to the delivery address specified by the customer, depending on the choice of shipping method and place of delivery. In times of sale and other reductions or promotions, the processing time for orders may be extended.
3. Shipments outside the EU
3a) All item prices include German VAT (19% VAT).
3b) Please note that we only take over the insurance of the goods for the dispatch, but not for the possible return shipment. You are responsible for the proper return of the goods in the event of an exchange. Item prices are quoted without customs duties. Please note that all import sales taxes, customs duties and handling fees are invoiced separately by DHL for each country. Please send any questions about the amount of taxes and fees incurred in your country to our customer service by e-mail: firstname.lastname@example.org. Please note that you may have to pay foreign bank charges.
Customs fees, import sales tax and handling fees etc. from DHL will not be reimbursed in the event of a return.
4. Shipping costs
from 50 € purchase value
2-5 working days
DHL International Priority
Austria, France, Benelux, Denmark, Czech Republic, Poland
2-5 working days
UK, Sweden, Italy, Greece, Spain, Slovenia, Slovakia
3-7 working days
Switzerland, Norway, Finland, Croatia, Portugal, Ireland, Hungary, Bulgaria
3-7 working days
USA & Canada
7 PAYMENT, DEFAULT IN PAYMENT
You can pay for your order at les-soeurs-shop.de by credit card and PayPal.
All payments and credits are processed in the currency used in the purchase.
payment with credit card
We accept the following credit cards: MasterCard, Visa, Maestro (International) and American Express.
8 RESERVATION OF TITLE
If the seller makes an advance payment, he retains ownership of the delivered goods until the purchase price owed has been paid in full.
9 QUESTIONS REGARDING ORDERING OR COMPLAINTS
Please direct questions about your order or complaints to our customer service: E-Mail: Service@les-soeurs-shop.de Telephone: +49 30-54 84 45 08
The legal warranty right applies
11 DATA PROTECTION
We appreciate your interest in our website. The protection of your privacy is very important to us.
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data are all data with which you can be personally identified. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.
All customer data is stored and processed by les-soeurs-shop.de exclusively in compliance with the relevant data protection laws.
1. General information
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the legal notice of this website.
How do we collect your data?
On the one hand, your data is collected when you communicate it to us. Other data are automatically recorded by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter our website.
What do we use your data for?
Some of the data is collected in order to ensure that the website is error-free. Other data can be used to analyze your user behavior.
What rights do you have with regard to your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of data protection. You also have the right to lodge a complaint with the competent supervisory authority.
Analysis tools and third-party tools
When you visit our website and our Shopiffy shop, your surfing behavior can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. Your surfing behavior is usually analyzed anonymously; surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. We will inform you about the possibilities of objection in this data protection declaration.
2. Data protection
When you use this website, various personal data are collected. Personal data are data with which you can be personally identified. This data protection declaration explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
Note on the responsible body
The responsible body for data processing on this website is:
Les Soeurs Shop GmbH
Managing Directors: Julia Chevalley, Jasmin Moallim
Phone: +49 (0) 30 54 84 45 08
The responsible body is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke your consent at any time. An informal e-mail to us is sufficient for this. The legality of the data processing carried out before the revocation remains unaffected by the revocation.
Right of appeal to the competent supervisory authority
In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another person responsible, this will only be done if it is technically feasible.
Encrypted payment transactions on this website
If there is an obligation to provide us with your payment data (e.g. credit card number, etc.) after the conclusion of a paid contract, this data is required for payment processing.
Payment transactions using common means of payment (Visa / MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http: //" to "https: //" and by the lock symbol in your browser line.
With encrypted communication, your payment data that you transmit to us cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and, if necessary, a right to correct, block or delete this data. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of personal data.
Objection to advertising mail
We hereby object to the use of the contact data published within the framework of the imprint obligation for sending unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.
3. Data collection on our website
Some of the internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If cookies are deactivated, the functionality of this website may be restricted.
Cookies that are required to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are stored on the basis of Art. 6 Para. 1 lit.f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If other cookies (e.g. cookies for analyzing your surfing behavior) are stored, these will be treated separately in this data protection declaration.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
Browser type and browser version
operating system used
Host name of the accessing computer
Time of the server request
This data will not be merged with other data sources.
The basis for data processing is Article 6 (1) (f) GDPR, which allows the processing of data for the fulfillment of a contract or pre-contractual measures.
Processing of data (customer and contract data)
We collect, process and use personal data only insofar as they are necessary for the establishment, content or change of the legal relationship (inventory data). This is done on the basis of Art. 6 Paragraph 1 lit. b GDPR, which allows the processing of data for the fulfillment of a contract or pre-contractual measures. We collect, process and use personal data on the use of our website (usage data) only insofar as this is necessary to enable the user to use the service or to bill.
The customer data collected will be deleted after the order has been completed or the business relationship has ended. Statutory retention periods remain unaffected.
Data transfer when concluding a contract for online shops, dealers and dispatch of goods
We only transfer personal data to third parties if this is necessary in the context of contract processing, for example to the company entrusted with the delivery of the goods or the credit institution commissioned with the processing of payments. A further transmission of the data does not take place or only if you have expressly consented to the transmission, for example when participating in our customer bonus program, which runs through LoyaltyLion. Your data will not be passed on to third parties without your express consent, e.g. for advertising purposes.
The basis for data processing is Article 6 (1) (b) GDPR, which allows the processing of data for the fulfillment of a contract or pre-contractual measures.
4. Social media
Facebook plugins (Like & Share button)
Plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our website. You can find an overview of the Facebook plugins here: https://developers.facebook.com/docs/plugins/.
When you visit our website, the plug-in establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This enables Facebook to assign your visit to our website to your user account. We would like to point out that, as the provider of the website, we have no knowledge of the content of the data transmitted or of how it is used by Facebook. You can find more information on this in Facebook's data protection declaration at: https://de-de.facebook.com/policy.php.
If you do not want Facebook to be able to assign your visit to our website to your Facebook user account, please log out of your Facebook user account.
On our site we use social plugins from the social network Instagram, which is operated by Instagram LLC Represented by Kevin Systrom and Mike Krieger, 1601 Willow Rd Menlo Park CA 94025 USA is operated.
When you call up a page that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits log data to the Instagram server in the USA. This log data may contain your IP address, the address of the websites visited, which also contain Instagram functions, the type and settings of the browser, the date and time of the request, your way of using Instagram and cookies.
Further information on the purpose, scope and further processing and use of the data by Instagram as well as your related rights and options for protecting your privacy can be found in Instagram's data protection information: https://help.instagram.com/155833707900388/?helpref=hc_fnav&bc=368390626577968&bc=285881641526716
The buttons (“Pin It”) of the Pinterest service, http://pinterest.com are used on this offer. With the help of the buttons, it is possible for users to share the provider's articles on their “Pinterest boards”.
When a user calls up a website that contains a "Pin It" button, his browser establishes a direct connection with the Pinterest servers. The content of the “Pin It” button is transmitted directly from Pinterest to the user's browser. The provider therefore has no influence on the amount of data that Pinterest collects with the help of the "Pin It" button and informs the user according to its level of knowledge. After this, only the IP address of the user and the URL of the respective website are transmitted, but only used for the purpose of displaying the "Pin It" button and for sharing the content. Further information can be found in Pinterest's data protection declaration at http://pinterest.com/about/privacy/.
If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter . Further data is not collected or is only collected on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.
The processing of the data entered in the newsletter registration form takes place exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "Unsubscribe" link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.
The data you have stored with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe from the newsletter. This does not affect data that we have stored for other purposes (e.g. email addresses for the members' area).
This website uses the services of MailChimp to send newsletters. The provider is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service with which, among other things, the dispatch of newsletters can be organized and analyzed. If you enter data for the purpose of subscribing to the newsletter (e.g. email address), it will be stored on MailChimp's servers in the USA.
MailChimp is certified according to the “EU-US Privacy Shield”. The “Privacy Shield” is an agreement between the European Union (EU) and the USA that aims to ensure compliance with European data protection standards in the USA.
With the help of MailChimp we can analyze our newsletter campaigns. When you open an email sent with MailChimp, a file contained in the email (so-called web beacon) connects to MailChimp's servers in the USA. In this way it can be determined whether a newsletter message has been opened and which links have been clicked. Technical information is also recorded (e.g. time of access, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. They are used exclusively for the statistical analysis of newsletter campaigns. The results of these analyzes can be used to better adapt future newsletters to the interests of the recipients.
If you do not want an analysis by MailChimp, you have to unsubscribe from the newsletter. We provide a link for this in every newsletter message. You can also unsubscribe from the newsletter directly on the website.
The data processing takes place on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.
The data you have stored with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from our servers as well as from MailChimp's servers after you unsubscribe from the newsletter. This does not affect data that we have stored for other purposes (e.g. email addresses for the members' area).
Conclusion of a data processing agreement
We have concluded a so-called "Data Processing Agreement" with MailChimp, in which we oblige MailChimp to protect our customers' data and not to pass it on to third parties. This contract can be viewed at the following link: https://mailchimp.com/legal/forms/data-processing-agreement/sample-agreement/.
6. Plugins and Tool
This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=de.
7. Payment Providers
On our website we offer payment via PayPal, among other things. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”).
If you choose to pay via PayPal, the payment details you have entered will be transmitted to PayPal.
The transfer of your data to PayPal takes place on the basis of Art. 6 Paragraph 1 lit. a GDPR (consent) and Art. 6 Paragraph 1 lit. b GDPR (processing to fulfill a contract).
8. Loyalty points program / LoyaltyLion
On our website we offer the opportunity to participate in our loyalty points program. The provider of this service is LoyaltyLion Ltd., 26 Hatton Garden, London, EC1N 8BR (hereinafter “LoyaltyLion”).
When you register to participate in LoyaltyLion, the data you have entered will be transmitted to LoyaltyLion.
The transfer of your data to LoyaltyLion takes place on the basis of Article 6 (1) (a) GDPR (consent) and Article 6 (1) (b) GDPR (processing to fulfill a contract).
9. Appointment booking / Shore GmbH
On our website we offer the option of making an individual appointment. The provider of this service is
When you register for an appointment with Shore Booking, the data you enter will be transmitted to Shore GmbH.
The transfer of your data to Shore GmbH takes place on the basis of Art. 6 Paragraph 1 lit. a GDPR (consent) and Art. 6 Paragraph 1 lit. b GDPR (processing to fulfill a contract).
For more information, see the data protection provisions of Shore Booking at https://www.shore.com/de/datenschutz/
12 CHOICE OF LAW, EFFECTIVENESS
1. German law applies to the exclusion of the UN sales law.
2. Should one or more provisions be ineffective, this does not affect the effectiveness of the remaining provisions.
Online dispute resolution in accordance with Art. 14 Paragraph 1 ODR-VO § 36 VSBG: The European Commission provides a platform for online dispute resolution (OS), which you can find under http://ec.europa.eu/consumers/odr/ Find.