Terms and Conditions

1 GENERAL INFORMATION

Les Soeurs Shop GmbH, Grolmanstraße 16, 10623 Berlin, Managing Directors Julia Chevalley, Jasmin Moallim, Phone: +49 30 54 84 45 08, home@les-soeurs-shop.de (hereinafter referred to as "Les Soeurs Shop" or "we"), operates an online shop under the internet address www.les-soeurs-shop.de (hereinafter referred to as "Website").
For all orders you place through the website and for our deliveries and services, only the following general terms and conditions valid at the time of the order apply. We do not recognize any differing terms of the customer unless we have agreed to their validity in writing.

2 CANCELLATION POLICY

Right of cancellation

You have the right to cancel your order at any time within 14 days without giving any reason. The cancellation period begins on the day the last item in your order is delivered. The easiest way to exercise your right of cancellation is to fill out the return form included in your package and send the goods back to us. You bear the cost of the return shipment. Please return all items clean, unworn, and with all tags and original packaging. For hygiene reasons, the return of underwear, tights, makeup, and skincare products is not possible (except in case of defects).

To meet the cancellation deadline, it is sufficient for you to inform us before the cancellation period expires that you wish to cancel your order.

Consequences of cancellation

We will promptly refund the payments you have made in full, but in no case later than 30 days after you have informed us about the cancellation. We use the same payment method you used for your order. No additional costs will be charged to you. We may withhold the refund until we have received the items or you have provided proof that you have sent the items, whichever occurs first.

The goods must be returned or sent back to us immediately, but in no case later than 14 days after you have informed us about the cancellation.

You are liable for any reduction in value of the goods only if this is due to handling that goes beyond checking the properties and functionality of the items. "Checking the properties and functionality" means testing and trying out the respective goods as is possible and usual in a retail store. In case of deterioration of the item and for uses (e.g., benefits of use) that cannot be returned or can only be returned partially or in a deteriorated condition, you must compensate us accordingly. You must compensate for the deterioration and for uses only to the extent that the uses or deterioration are due to handling of the item beyond checking the properties and functionality.

Only for goods that cannot be shipped by parcel (e.g., bulky goods) can you declare the return also by a return request in text form, e.g., by letter or email. To meet the deadline, timely dispatch of the goods or the return request is sufficient. The return or return request must be sent to Les Soeurs Shop GmbH, Grolmanstraße 16, 10623 Berlin, service@les-soeurs-shop.de.

Please note that we can only accept returns from the respective country of delivery. For example, if the delivery was made to Austria, the return must also be initiated from Austria. We use the same payment method for the refund that you used for your order; any losses due to currency fluctuations will not be refunded.

If you have any questions about your order, please contact our customer service:

Email: service@les-soeurs-shop.de
Phone: +49 30-54 84 45 08

3 IMPORTANT NOTES

1. The goods offered at www.les-soeurs-shop.de are presented on the website in the form of digital photographs of the actual existing goods. Minor deviations between the representation and reality do not constitute a defect of the ordered goods.

2. Please note that the items presented at www.les-soeurs-shop.de may no longer be available or obtainable at the time of the customer's visit to the website, and the corresponding prices may have changed. The prices shown are in euros, including VAT and excluding shipping costs.

3. Les-Soeurs-Shop.de is entitled to make partial deliveries.

4 CONTRACT CONCLUSION

1. A contract between you and les-soeurs-shop.de is only concluded when the ordered goods are sent to you by us. By submitting the order form provided on our website to us, you make a binding offer to conclude the contract with you. You place the order when you have entered all information during the ordering process and finally send the order form to us by clicking the "Complete order" button.

2. Les-soeurs-shop.de is entitled to reject an offer from you without giving reasons, especially if there is justified suspicion that the goods obtained via the internet are intended for commercial resale.

5 STORAGE OF THE CONTRACT TEXT

If you wish to print a copy of your order, you have the option to print your "order confirmation" which you received by email. If you create a "Customer Account," you have the option to view your entire order history and can check your current order status at any time.

6 DELIVERY & SHIPPING

1. Worldwide shipping is carried out with DHL.

2. The goods are ready for shipment no later than 3 business days after your order. Unless otherwise agreed, delivery within Germany takes place within three to five business days to the delivery address specified by the customer, depending on the choice of shipping method and delivery location. During sales and other reductions or promotions, the processing time for orders may be extended.

3. Shipments outside the EU
3a) All item prices include the German VAT (19% VAT).
3b) Please note that we only cover insurance for the shipment, but not for any possible return shipment. You are responsible for the proper return of the goods in case of exchange. Item prices are stated without customs duties. Please note that for each country, all import VAT, customs duties, and handling fees from DHL are charged separately. For questions about the amount of taxes and fees in your country, please contact our customer service by email: service@les-soeurs-shop.de. Please note that any foreign bank charges are to be borne by you.
Customs duties, import VAT, and handling fees etc. from DHL will not be refunded in case of a return.

4. Shipping costs

DHL

Destination

Shipping costs

Delivery times

Germany

from €150 purchase value

5,90 €

Free

2-5 business days

DHL International Priority

Destination	Shipping costs	Delivery times
Austria, France, Benelux, Denmark, Czech Republic, Poland	15.00 EUR	2-5 business days

UK, Sweden, Italy, Greece, Spain, Slovenia, Slovakia	15.00 EUR	3-7 business days
Switzerland, Norway, Finland, Croatia, Portugal, Ireland, Hungary, Bulgaria	19.00 EUR	3-7 business days
USA & Canada	40.00 EUR	On Inquiry
Asia	50.00 EUR	On Inquiry
Other countries	50.00 EUR	On Inquiry

7 PAYMENT, PAYMENT DEFAULT

You can pay for your order at les-soeurs-shop.de by credit card and Paypal.
All payments and credits are processed in the currency underlying the purchase.

Payment by credit card
We accept the following credit cards: MasterCard, Visa, Maestro (International), and American Express.

8 RETENTION OF TITLE

If the seller provides advance performance, they reserve ownership of the delivered goods until full payment of the owed purchase price.

9 QUESTIONS ABOUT ORDERS OR COMPLAINTS

For questions about your order or complaints, please contact our customer service: Email: Service@les-soeurs-shop.de Phone: +49 30-54 84 45 08

10 WARRANTY

The statutory warranty rights apply

11 DATA PROTECTION

We appreciate your interest in our website. Protecting your privacy is very important to us.

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is any data with which you can be personally identified. Detailed information on data protection can be found in our privacy policy listed below this text.

All customer data is stored and processed by les-soeurs-shop.de exclusively in compliance with the applicable data protection laws.

11.1. General information

Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.

How do we collect your data?
Your data is collected partly because you provide it to us. Other data is automatically recorded by our IT systems when you visit the website. These are mainly technical data (e.g., internet browser, operating system, or time of page access). The collection of this data takes place automatically as soon as you enter our website.

What do we use your data for?
Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?
You have the right at any time to receive free information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction, blocking, or deletion of this data. For this and other questions regarding data protection, you can contact us at any time at the address provided in the imprint. Furthermore, you have the right to file a complaint with the competent supervisory authority.

Analysis tools and third-party tools
When visiting our website and our Shopiffy shop, your surfing behavior can be statistically evaluated. This is mainly done with cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. We will inform you about the options to object in this privacy policy.

11.2. Data Protection

When you use this website, various personal data are collected. Personal data are data with which you can be personally identified. This privacy policy explains which data we collect and what we use them for. It also explains how and for what purpose this happens.

We point out that data transmission over the internet (e.g., when communicating by email) can have security vulnerabilities. Complete protection of data from access by third parties is not possible.

Note on the responsible party
The responsible party for data processing on this website is:

Les Soeurs Shop GmbH
Managing Directors: Julia Chevalley, Jasmin Moallim
Grolmanstr. 16
10623 Berlin

Phone: +49 (0)30 54 84 45 08
Email: service@les-soeurs-shop.de

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, or similar).

Revocation of your consent to data processing
Many data processing operations are only possible with your explicit consent. You can revoke a consent you have already given at any time. A simple informal message by email to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to file a complaint with the competent supervisory authority
In the event of data protection violations, the affected person has the right to file a complaint with the competent supervisory authority. The competent supervisory authority for data protection matters is the State Data Protection Officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability
You have the right to receive data that we process automatically based on your consent or to fulfill a contract, either to yourself or to a third party, in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done as far as technically feasible.

Encrypted payment transactions on this website
If there is an obligation to transmit your payment data (e.g., credit card number, etc.) to us after concluding a paid contract, this data is required for payment processing.

Payment transactions via common payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the browser's address line changing from "http://" to "https://" and by the lock symbol in your browser bar.

In encrypted communication, your payment data that you transmit to us cannot be read by third parties.

Information, blocking, deletion
You have the right at any time under the applicable legal provisions to receive free information about your stored personal data, their origin and recipients, and the purpose of data processing, and if applicable, a right to correction, blocking, or deletion of this data. For this purpose and for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

Objection to advertising emails
The use of contact details published within the scope of the imprint obligation for sending unsolicited advertising and informational materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam emails.

11.3. Data collection on our website

Cookies

The websites partially use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit ends. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or generally, and to activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Cookies that are necessary to carry out the electronic communication process or to provide certain functions you desire (e.g., shopping cart function) are stored based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If other cookies (e.g., cookies for analyzing your surfing behavior) are stored, these are treated separately in this privacy policy.

Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and browser version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address
A merging of this data with other data sources does not take place.

The basis for data processing is Art. 6 para. 1 lit. f GDPR, which permits data processing to fulfill a contract or pre-contractual measures.

Processing of data (customer and contract data)
We collect, process, and use personal data only to the extent necessary for establishing, shaping, or changing the legal relationship (account data). This is based on Art. 6 para. 1 lit. b GDPR, which permits data processing to fulfill a contract or pre-contractual measures. We collect, process, and use personal data about the use of our websites (usage data) only as far as necessary to enable or bill the user for using the service.

The collected customer data will be deleted after the order is completed or the business relationship ends. Legal retention periods remain unaffected.

Data transmission upon contract conclusion for online shops, retailers, and goods shipping
We only transmit personal data to third parties if this is necessary for contract processing, such as to companies responsible for delivering the goods or the credit institution responsible for payment processing. No further transmission of data takes place or only if you have expressly consented to the transmission, for example when participating in our customer bonus program, which runs via LoyaltyLion. Your data will not be passed on to third parties without your explicit consent, for example for advertising purposes.

Les Soeurs Shop is hosted on Shopify Inc. Personal data is therefore sent to the United States to be stored on Shopify's servers. Shopify provides the online e-commerce platform for a fee. This enables the sale of goods to customers. Customer data is stored by Shopify. This concerns both their database and the general Shopify applications. Shopify stores customer data on a secure server behind a firewall. For full transparency, les-soeurs-shop.de refers to Shopify's "Privacy Policy": https://www.shopify.com/legal/privacy

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data to fulfill a contract or pre-contractual measures.

11.4. Social Media

Facebook plugins (Like & Share Button)
Our pages include plugins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognize the Facebook plugins by the Facebook logo or the "Like Button" ("Gefällt mir") on our site. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.

When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook "Like Button" while logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We point out that as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information can be found in Facebook's privacy policy at: https://de-de.facebook.com/policy.php.

If you do not want Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Instagram Plugin
On our site, we use social plugins from the social network Instagram, which is operated by Instagram LLC, represented by Kevin Systrom and Mike Krieger, 1601 Willow Rd Menlo Park CA 94025 USA

When you visit a page that contains such a plugin, your browser establishes a direct connection to Pinterest's servers. The plugin transmits log data to Instagram's server in the USA. This log data may include your IP address, the addresses of the websites visited that also contain Instagram features, the type and settings of the browser, the date and time of the request, your usage of Instagram, and cookies.

More information about the purpose, scope, and further processing and use of data by Instagram, as well as your related rights and options to protect your privacy, can be found in Instagram's privacy policy: https://help.instagram.com/155833707900388/?helpref=hc_fnav&bc[0]=368390626577968&bc[1]=285881641526716

Pinterest Plugin

This site uses the "Pin It" buttons from the service Pinterest, http://pinterest.com. With the help of these buttons, users can share the provider's items on their "Pinterest Boards."
When a user visits a website that contains a "Pin It" button, their browser establishes a direct connection with Pinterest's servers. The content of the "Pin It" button is transmitted directly from Pinterest to the user's browser. Therefore, the provider has no influence on the extent of the data that Pinterest collects using the "Pin It" button and informs users according to its knowledge. According to this, only the user's IP address and the URL of the respective website are transmitted, but only for the purposes of displaying the "Pin It" button and sharing the content. More information can be found in Pinterest's privacy policy at http://pinterest.com/about/privacy/.

11.5. Newsletter

Newsletter data

If our company's newsletter is subscribed to, the data entered in the respective input form is transmitted to the person responsible for processing. Subscription to our newsletter takes place in a so-called double opt-in procedure. That means you will receive an email after registration asking you to confirm your subscription. This confirmation is necessary to ensure that no one can register with someone else's email address. When subscribing to the newsletter, the user's IP address as well as the date and time of registration are stored. This serves to prevent misuse of the services or the email address of the affected person. The data will not be passed on to third parties. An exception exists if there is a legal obligation to disclose. The data is used exclusively for sending the newsletter. The subscription to the newsletter can be canceled by the affected person at any time. Likewise, consent to the storage of personal data can be revoked at any time. For this purpose, there is a corresponding link in every newsletter. The legal basis for processing the data after subscription to the newsletter by the user is, if the user has given consent, Art. 6 para. 1 lit. a) GDPR. The legal basis for sending the newsletter as a result of the sale of goods or services is § 7 para. 3 UWG.

11.5.1 Use of rapidmail

Description and Purpose: We use rapidmail for sending newsletters. The provider is rapidmail GmbH, Wentzingerstraße 21, 79106 Freiburg, Germany. rapidmail organizes and analyzes the sending of newsletters, among other things. The data you enter for the purpose of receiving the newsletter is stored on rapidmail's servers in Germany. If you do not want analysis by rapidmail, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. For analysis purposes, the emails sent with rapidmail contain a so-called tracking pixel, which connects to rapidmail's servers when the email is opened. This way, it can be determined whether a newsletter message was opened. Furthermore, with the help of rapidmail, we can find out if and which links in the newsletter message are clicked. Optionally, links in the email can be set as tracking links, which can count your clicks.

Legal basis: The legal basis for data processing is Art. 6 para. 1 lit. a) GDPR.

Recipient: The recipient of the data is rapidmail GmbH.

Transfer to third countries: No transfer of data to third countries takes place.

Duration: The data you have stored with us for the purpose of the newsletter within the scope of your consent will be stored by us until you unsubscribe from the newsletter and will be deleted from both our servers and the servers of rapidmail after unsubscribing. Data stored with us for other purposes (e.g., email addresses for the member area) remain unaffected.

Right of withdrawal: You have the option to revoke your consent to data processing at any time with effect for the future. The legality of the data processing carried out prior to the revocation remains unaffected.

Additional privacy information: For details, please refer to the data security information from rapidmail at: https://www.rapidmail.de/datensicherheit. For more information about the analysis functions of rapidmail, please see the following link: https://www.rapidmail.de/wissen-und-hilfe

11.6. Plugins and Tools

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies," text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
If IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator.
The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. You can prevent the storage of cookies by adjusting your browser settings; however, please note that in this case you may not be able to use all functions of this website fully. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Les-soeurs-shop.de uses the Google Remarketing feature on its website. This feature allows us to show text and display ads within the Google Content Network only to users who have previously visited the les-soeurs-shop.de website. Users can disable the use of cookies by Google by visiting the page to deactivate Google advertising.

11.7. Product reviews / Judge.me

We use Judge.me to display and manage product reviews in our shop.

Which data is transmitted:

Information about your visits to product pages is transmitted to Judge.me to retrieve relevant product reviews
When submitting a review: review content, name (as provided), email address

Purpose of data processing:

Displaying product reviews for our products
Enabling the submission of reviews
Improving the transparency and information quality of our offer

Legal basis:

For displaying product reviews: Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to offer our customers a transparent shopping experience with access to the experiences of other customers.
When submitting a review: Art. 6 para. 1 lit. a GDPR (your consent). Submitting a review is completely voluntary and constitutes your explicit consent to the processing of the data you provide for this purpose. You can revoke this consent at any time.

More information:

Judge.me stores data on servers in the USA. The transfer is based on EU standard contractual clauses. More information about data protection at Judge.me can be found at: https://judge.me/privacy

11.8. Payment providers

PayPal
On our website, we offer payment via PayPal, among others. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").

If you choose to pay via PayPal, the payment data you enter will be transmitted to PayPal.

The transmission of your data to PayPal is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing to fulfill a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the legality of data processing carried out in the past.

Stripe

In our online shop, we offer payment methods that are processed via the payment service provider Stripe. The provider is Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe").

If you select a payment method offered by Stripe, personal data will be transmitted to Stripe and processed there as part of the payment processing. Depending on the payment method, this particularly includes:

your name
your address
your email address
payment information (e.g., IBAN, card number, payment amount)
technical transaction data (e.g., IP address, device information)

The processing is carried out to execute the payment and to prevent fraud according to Art. 6 para. 1 lit. b GDPR (contract fulfillment) and Art. 6 para. 1 lit. f GDPR (legitimate interest in secure payment processing).

Stripe may share data with affiliated companies and service providers as necessary to fulfill the contract or for technical processing. Stripe may also transfer data to countries outside the European Union. Stripe commits to complying with the GDPR requirements and uses, among other things, current standard contractual clauses.

More information about data processing by Stripe can be found in Stripe's privacy policy at:
https://stripe.com/privacy

Klarna

We offer payment methods in our online shop that are processed via the payment service provider Klarna. The provider is Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna").

If you select a payment method offered by Klarna (e.g., purchase on account, instant transfer, installment purchase), personal data will be transmitted to Klarna and processed there as part of the payment processing. The data processed includes in particular:

name
address
email address
phone number
payment information (e.g., IBAN, account number, payment amount)
order information (items, invoice amount, payment terms)
technical data (e.g., IP address, device information)

Klarna may conduct its own assessment for identity and creditworthiness checks and may obtain data from credit agencies. Data processing is carried out according to Art. 6 para. 1 lit. b GDPR (contract fulfillment) as well as Art. 6 para. 1 lit. f GDPR (legitimate interest in secure and smooth payment processing).

Klarna may share data with affiliated companies and service providers as far as necessary for contract fulfillment or technical processing. Furthermore, data may be transferred to countries outside the European Union. Klarna ensures compliance with the GDPR, among other things, through appropriate safeguards such as standard contractual clauses.

Further information on data processing by Klarna can be found in Klarna's privacy policy at:
https://www.klarna.com/de/datenschutz/

8. Loyalty Points Program / LoyaltyLion

On our website, we offer the option to participate in our loyalty points program. The provider of this service is LoyaltyLion Ltd., 26 Hatton Garden, London, EC1N 8BR (hereinafter "LoyaltyLion").

When you register to participate in LoyaltyLion, the data you enter will be transmitted to LoyaltyLion.

The transmission of your data to LoyaltyLion is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for contract fulfillment).

For details, please refer to the LoyaltyLion privacy policy at https://loyaltylion.com/privacy

9 CHOICE OF LAW, VALIDITY

1. German law applies excluding the UN Sales Convention.

2. Should one or more provisions be invalid, this shall not affect the validity of the remaining provisions.

Online dispute resolution according to Art. 14 para. 1 ODR Regulation § 36 VSBG: The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/ find.