AGB
1. GENERAL
Les Soeurs Shop GmbH, Grolmanstraße 16, 10623 Berlin, Managing Directors Julia Chevalley, Jasmin Moallim, Telephone: +49 30 54 84 45 08, home@les-soeurs-shop.de (hereinafter referred to as "Les Soeurs Shop" or "we") ), operates an online shop at the Internet address www.les-soeurs-shop.de (hereinafter referred to as “website”).
The following general terms and conditions apply exclusively to all orders that you place via the website and to our deliveries and services in the version valid at the time of the order. We do not recognize any deviating provisions of the purchaser unless we have agreed to their validity in writing.
2 CANCELLATION POLICY
right of withdrawal
You have the right to cancel your order at any time within 14 days without giving reasons. The cancellation period begins on the day the last items in your order are delivered. The easiest way to exercise your right of withdrawal is to fill out the return form in your package and send the goods back to us. You must bear the return shipping costs. Please return all items clean, unworn and with all tags and original packaging. For hygiene reasons, underwear, tights, make-up and skin care products cannot be returned (except in the case of defects).
However, in order to comply with the cancellation period, it is sufficient if you inform us before the cancellation period expires that you would like to cancel your order.
Consequences of revocation
We will immediately refund the payments received from you in full, but in no case later than 30 days after you have informed us of the cancellation. We use the same payment method that you used for your order. There are no additional costs. We may suspend the refund until we have received the items or you have demonstrated that you have sent the items, whichever occurs first.
The goods should be sent or returned to us immediately, but in no case later than 14 days after you have informed us of the cancellation.
You are only liable for any reduction in value of the goods if this is due to handling that goes beyond checking the properties and functionality of the items. “Testing the properties and functionality” means testing and trying out the respective goods, as is possible and usual in a store. If the item deteriorates and for uses (e.g. usage advantages) that cannot be returned or can only be released in part or only in a deteriorated condition, you must pay us compensation. You only have to pay compensation for the deterioration of the item and for any use made if the use or deterioration is due to handling of the item that goes beyond checking the properties and functionality.
Only for goods that cannot be sent as parcels (e.g. bulky goods) can you return them by requesting their return in text form, e.g. B. explain by letter or email. To meet the deadline, it is sufficient to send the goods or request their return on time. The return or the return request must be made to Les Soeurs Shop GmbH, Grolmanstraße 16, 10623 Berlin, service@les-soeurs-shop.de.
Please note that we can only accept returns from the respective delivery country. For example, if the delivery was made to Austria, the return may only be initiated from Austria. We will use the same payment method for the refund that you used for your order; any losses due to currency fluctuations will not be reimbursed.If you have any questions about your order, please contact our customer service:
E-Mail: service@les-soeurs-shop.de
Phone: +49 30-54 84 45 08
3 IMPORTANT NOTES
1. The goods offered at www.les-soeurs-shop.de are presented on the website in the form of digital photographs of the actually existing goods. Minor differences between the representation and reality do not represent a defect in the ordered goods.
2. We would like to point out that the items presented at www.les-soeurs-shop.de may no longer be available or may no longer be available at the time the customer visits the website and the corresponding prices may have changed. The prices given are shown in euros including VAT and excluding shipping costs.
3. Les-Soeurs-Shop.de is entitled to make partial deliveries.
4 CONCLUSION OF CONTRACT
1. A contract between you and les-soeurs-shop.de is only concluded when we send you the ordered goods. By sending us the order form provided on our website, you are making a binding offer to us to conclude the contract with you. You place the order when you have entered all the information during the ordering process and finally send the order form to us by clicking the “Complete order” button.
2. Les-soeurs-shop.de is entitled to reject an offer from you without giving reasons, especially if there is reasonable suspicion that the goods purchased via the Internet are to be resold commercially.
5 STORAGE OF THE TEXT OF THE AGREEMENT
If you would like a printout of your order, you have the option of printing out your “confirmation of receipt” which you received by email. If you create a “Customer Account”, you have the option to view your entire order history and you can check your current order process at any time.
6 DELIVERY & SHIPPING
1. Worldwide shipping is done with DHL.
2. The goods are ready for dispatch no later than 3 working days after your order. Unless otherwise agreed, delivery within Germany takes place within three to five working days to the delivery address specified by the customer, depending on the choice of shipping method and delivery location. During sales and other reductions or promotions, the processing time for orders may be extended.
3. Shipments outside the EU
3a) All item prices include German VAT (19% VAT).
3b) Please note that we only insure the goods for the delivery, but not for any possible return. You are responsible for the correct return of the goods in the event of an exchange. Item prices are quoted excluding customs duties. Please note that all import sales taxes, customs duties and handling fees are invoiced separately by DHL for each country. If you have any questions about the amount of taxes and fees applicable in your country, please contact our customer service by email: service@les-soeurs-shop.de. Please note that you may have to pay foreign bank charges.
Customs fees, import sales tax and handling fees etc. from DHL will not be refunded in the event of a return.
4.Shipping costs
DHL
|
Goal |
delivery costs |
delivery times |
|
Germany from 150€ purchase value |
5,90 € For free |
2-5 business days |
DHL International Priority
|
Goal |
delivery costs |
delivery times |
|
Austria, France, Benelux, Denmark, Czech Republic, Poland |
EUR 15.00 |
2-5 business days |
|
UK, Sweden, Italy, Greece, Spain, Slovenia, Slovakia |
EUR 15.00 |
3-7 business days |
|
Switzerland, Norway, Finland, Croatia, Portugal, Ireland, Hungary, Bulgaria |
EUR 19.00 |
3-7 business days |
|
USA & Canada |
EUR 40.00 |
On |
|
Asia |
EUR 50.00 |
On |
|
Other countries |
50.00 EUR |
On |
7 PAYMENT, DEFAULT
You can pay for your order at les-soeurs-shop.de by credit card and Paypal.
All payments and credits are processed in the currency underlying the purchase.
payment with credit card
We accept the following credit cards: MasterCard, Visa, Maestro (International) and American Express.
8 RESERVATION OF TITLE
If the seller pays in advance, he retains title to the delivered goods until the purchase price owed has been paid in full.
9 QUESTIONS ABOUT ORDERING OR COMPLAINTS
If you have any questions about your order or complaints, please contact our customer service: Email: Service@les-soeurs-shop.de Telephone: +49 30-54 84 45 08
10 WARRANTY
The legal warranty right applies
11 PRIVACY
We appreciate your interest in our website. Protecting your privacy is very important to us.
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to personally identify you. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.
All customer data is stored and processed by les-soeurs-shop.de exclusively in compliance with the relevant data protection laws.
1.General Information
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.
How do we collect your data?
On the one hand, your data is collected when you provide it to us. Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter our website.
What do we use your data for?
Some of the data is collected to ensure that the website is provided error-free. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request that this data be corrected, blocked or deleted. You can contact us at any time at the address given in the legal notice if you have any further questions about data protection. You also have the right to lodge a complaint with the responsible supervisory authority.
Analytics and Third Party Tools
When you visit our website and our Shopiffy shop, your surfing behavior can be statistically evaluated. This happens primarily with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. We will inform you about the objection options in this data protection declaration.
2. Privacy
If you use this website, various personal data will be collected. Personal data is data with which you can be personally identified. This data protection declaration explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
Note on the responsible body
The responsible body for data processing on this website is:
Les Soeurs Shop GmbH
Managing directors: Julia Chevalley, Jasmin Moallim
Grolmanstr. 16
10623 Berlin
Phone: +49 (0)30 54 84 45 08
E-Mail: service@les-soeurs-shop.de
The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. All you need to do is send us an informal email. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.
Right to lodge a complaint with the responsible supervisory authority
In the event of data protection violations, the person affected has the right to lodge a complaint with the responsible supervisory authority. The responsible supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Right to data portability
You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the data to be transferred directly to another person responsible, this will only be done if it is technically feasible.
Encrypted payment transactions on this website
If there is an obligation to provide us with your payment data (e.g. credit card number, etc.) after concluding a paid contract, this data will be required for payment processing.
Payment transactions using the usual means of payment (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
With encrypted communication, the payment details you transmit to us cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right to free information at any time about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correct, block or delete this data. You can contact us at any time at the address given in the legal notice for this purpose or for further questions on the subject of personal data.
Objection to advertising mails
The use of contact details published as part of the imprint obligation to send unsolicited advertising and information materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, such as spam emails.
3. Data collection on our website
Cookies
Some of the websites use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offering more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and that your browser saves.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
Cookies that are necessary to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are stored on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies in order to provide its services in a technically error-free and optimized manner. If other cookies (e.g. cookies to analyze your surfing behavior) are stored, they will be treated separately in this data protection declaration.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
Browser type and browser version
operating system used
Referrer URL
Host name of the accessing computer
Time of server request
IP Address
This data is not merged with other data sources.
The basis for data processing is Article 6 (1) (f) GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.
Processing data (customer and contract data)
We collect, process and use personal data only to the extent that it is necessary for the establishment, content or change of the legal relationship (inventory data). This is done on the basis of Article 6 Paragraph 1 Letter b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures. We only collect, process and use personal data about the use of our website (usage data) to the extent necessary to enable the user to use the service or to bill for it.
The customer data collected will be deleted after the order has been completed or the business relationship has ended. Statutory retention periods remain unaffected.
Data transmission upon conclusion of contract for online shops, dealers and goods dispatch
We only transmit personal data to third parties if this is necessary as part of the contract processing, for example to the company entrusted with the delivery of the goods or the credit institution entrusted with the payment processing. The data will not be transmitted further or will only be transmitted if you have expressly agreed to the transmission, for example when participating in our customer bonus program, which runs through LoyaltyLion. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
Les Soeurs Shop is hosted on Shopify Inc. Personal data is therefore sent to the United States to be stored on Shopify's servers. Shopify provides the online e-commerce platform for fees. This makes it possible to sell the goods to the customer. Customer data is subject to data storage by Shopify. This affects their database as well as the general Shopify applications. Shopify stores customer data on a secure server behind a firewall. For complete transparency, les-soeurs-shop.de refers to Shopify’s “Privacy Policy”: https://www.shopify.com/legal/privacy
The basis for data processing is Article 6 Paragraph 1 Letter b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.
4. Social Media
Facebook-Plugins (Like & Share-Button)
Plugins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated into our pages. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our site. You can find an overview of the Facebook plugins here: https://developers.facebook.com/docs/plugins/.
When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to assign your visit to our pages to your user account. We would like to point out that as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information can be found in Facebook's privacy policy at: https://de-de.facebook.com/policy.php.
If you do not want Facebook to be able to assign your visit to our pages to your Facebook user account, please log out of your Facebook user account.
Instagram Plugin
On our site we use social plugins from the social network Instagram, which is provided by the Instagram LLC Represented by Kevin Systrom and Mike Krieger, 1601 Willow Rd Menlo Park CA 94025 USA is operated.
When you access a page that contains such a plugin, your browser establishes a direct connection to Pinterest's servers. The plugin transmits log data to the Instagram server in the USA. This log data may contain your IP address, the address of the websites visited that also contain Instagram functions, the type and settings of the browser, the date and time of the request, how you use Instagram and cookies.
Further information on the purpose, scope and further processing and use of data by Instagram as well as your related rights and options for protecting your privacy can be found in Instagram's data protection information: https://help.instagram.com/155833707900388/?helpref=hc_fnav&bc[0]=368390626577968&bc[1]=285881641526716
Pinterest Plugin
The buttons (“Pin It”) from the Pinterest service, http://pinterest.com, are used on this offer. Using the buttons, users can share the provider's articles on their Pinterest boards.
When a user visits a website that contains a “Pin It” button, their browser establishes a direct connection to Pinterest’s servers. The content of the “Pin It” button is transmitted by Pinterest directly to the user’s browser. The provider therefore has no influence on the amount of data that Pinterest collects using the “Pin It” button and informs users according to its level of knowledge. After this, only the user's IP address and the URL of the respective website are transmitted, but are only used for the purposes of displaying the "Pin It" button and sharing the content. Further information can be found in Pinterest's privacy policy at http://pinterest.com/about/privacy/.
5. Newsletter
newsletter data
If you would like to receive the newsletter offered on the website, we need an email address from you as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter . No further data is collected or only collected on a voluntary basis. We use this data exclusively to send the requested information and do not pass it on to third parties.
The data entered into the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent to the storage of data, the email address and their use to send the newsletter at any time, for example via the “unsubscribe” link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.
The data you provide to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe from the newsletter. Data stored by us for other purposes (e.g. email addresses for the member area) remains unaffected.
MailChimp
This website uses MailChimp services to send newsletters. The provider is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service that, among other things, can be used to organize and analyze the sending of newsletters. If you enter data for the purpose of subscribing to the newsletter (e.g. email address), it will be stored on MailChimp's servers in the USA.
MailChimp is certified according to the “EU-US Privacy Shield”. The “Privacy Shield” is an agreement between the European Union (EU) and the USA that is intended to ensure compliance with European data protection standards in the USA.
With the help of MailChimp we can analyze our newsletter campaigns. When you open an email sent with MailChimp, a file contained in the email (so-called web beacon) connects to MailChimp's servers in the USA. This makes it possible to determine whether a newsletter message was opened and which links, if any, were clicked on. Technical information is also recorded (e.g. time of access, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. They are used exclusively for statistical analysis of newsletter campaigns. The results of these analyzes can be used to better adapt future newsletters to the interests of the recipients.
If you do not want MailChimp to analyze you, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. You can also unsubscribe from the newsletter directly on the website.
Data processing is based on your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.
The data you provide to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from both our servers and MailChimp's servers after you unsubscribe from the newsletter. Data stored by us for other purposes (e.g. email addresses for the member area) remains unaffected.
For more information, please see MailChimp's privacy policy at: https://mailchimp.com/legal/terms/.
Conclusion of a data processing agreement
We have concluded a so-called “Data Processing Agreement” with MailChimp, in which we oblige MailChimp to protect our customers’ data and not to pass it on to third parties. This contract can be viewed at the following link: https://mailchimp.com/legal/forms/data-processing-agreement/sample-agreement/.
6. Plugins and Tools
Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.
The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=de.
Les-soeurs-shop.de uses the Google Remarketing function for its website. This function allows us to show text and display ads within the Google content network only to those users who have previously visited the les-soeurs-shop.de website. Users can deactivate Google's use of cookies by visiting the Google advertising deactivation page.
7. Payment Provider
PayPal
On our website we offer, among other things, payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”).
If you choose to pay via PayPal, the payment details you entered will be transmitted to PayPal.
Your data will be transmitted to PayPal on the basis of Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 Para. 1 lit. b GDPR (processing to fulfill a contract).
8. Loyalty Points Program / LoyaltyLion
On our website we offer the opportunity to take part in our loyalty points program. The provider of this service is LoyaltyLion Ltd., 26 Hatton Garden, London, EC1N 8BR (hereinafter “LoyaltyLion”).
When you register to participate with LoyaltyLion, the data you enter will be transmitted to LoyaltyLion.
Your data will be transmitted to LoyaltyLion on the basis of Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 Para. 1 lit. b GDPR (processing to fulfill a contract).
For more information, please see LoyaltyLion's privacy policy at https://loyaltylion.com/privacy
9. Terminbuchung / Shore GmbH
On our website we offer the option of making an individual appointment. is the provider of this service
Shore GmbH
Ridlerstraße 31
80339 Munich
When you register for an appointment with Shore Booking, the data you enter will be transmitted to Shore GmbH.
Your data will be transmitted to Shore GmbH on the basis of Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 Para. 1 lit. b GDPR (processing to fulfill a contract).
For more information, please see Shore Booking's privacy policy at https://www.shore.com/de/datenschutz/
12 CHOICE OF LAW, EFFECTIVENESS
1. German law applies to the exclusion of the UN Sales Convention.
2. If one or more provisions are ineffective, this does not affect the effectiveness of the remaining provisions.
Online dispute resolution in accordance with Article 14 Para. 1 ODR-VO § 36 VSBG: The European Commission provides a platform for online dispute resolution (OS), which you can access at http://ec.europa.eu/consumers/odr/ find.