Chain of Plates "Yes"

materials

Cotton

The plant-based, smooth natural fiber is extremely kind to the skin, as it creates a balanced skin climate and does not irritate the skin. It is therefore also recommended for allergy sufferers. With special treatments such as B. mercerizing, the benefits of cotton can be enhanced.

Viscose

Viscose fibers consist of dissolved cellulose and are very similar to cotton fibers. The structure of the cellulose is optimized through a chemical process, giving the viscose a soft, light drape.

Linen

The natural vegetable fiber has a smooth surface, which makes the fabric feel fresh and cool in summer and warm in winter. Linen ensures a balanced skin climate and is therefore very skin-friendly. It creases badly and is very popular for use in layered looks.

silk

Silk is an animal fiber. It is obtained from the cocoons of the silkworm. Silk is the only continuous textile fiber found in nature and consists mainly of protein. No textile fiber can compete with the wearing comfort of silk. Good silk is expensive and still a luxury product. Apart from the somewhat complex care, silk has some excellent properties: Silk is light and comfortable, rarely tends to wrinkle and is very good at insulating. The material shimmers and shines beautifully and absorbs dyes very well, which means you can dye them particularly brilliantly. It is also the strongest known natural fiber in the world.

Kashmir

The Cashmere wool (also known as Cashmere) is a very fine and soft natural fiber, which from the underfur of cashmere goat (carp goat) is won. Only the particularly fine undercoat of the goat (duvet) is processed, it has a diameter of 15 - 19 micrometres. The coarse top hair (awns), on the other hand, is sorted out. Due to its fine fibers, cashmere wool is one of the Fine wool with very good heat retention properties and low weight. It is one of the most valuable and expensive natural fibers.

merino wool

Merino wool is a particularly high-quality wool that is obtained by shearing the merino sheep. It impresses with exceptional wearing properties: no scratching, cooling in summer, warming in winter and therefore perfect at any time of the year. Merino wool "doesn't stink" - external influences, such as cooking odors or heavy sweating, don't bother the noble yarn. A quick airing of the garment is enough and it's fresh again. Dirt practically rolls off it. At the same time, it protects against UV rays - like a 40+ sunscreen. Tingling from electrostatic charging, unsightly wrinkles and fluff? Just as impossible as the flammability - even firefighters rely on protective clothing made of merino wool.

Crepe

These fabrics are often referred to as "crashed". It is characterized by a matt, grainy surface. The best known are probably crêpe georgette and crêpe marocain, which stand out due to their flowing fall and are not transparent.

Chiffon

One of the most feminine fabrics is chiffon, loved for its elegant transparency. Thanks to the light linen weave, the fabric falls softly and can be made of polyester or silk.

Nylon

The triumph of nylon stockings at the beginning of the 1950s changed the textile industry - unimaginable if women still only had to wear silk stockings. Nylon is the brand name of a chemical fiber, consists of polyamide and is extremely stretchy.

spandex

It is particularly characterized by its very high elastic elongation. The fiber retains its strength and therefore does not lose its shape or color even after frequent washing. Lycra is a trademarked premium version of spandex.

Polyester

The fiber has been greatly optimized in recent years, so that some people prefer to use it than e.g. e.g. cotton. Because it dries quickly and has good breathability. The most important criterion for a good ecological balance sheet of clothing is durability. From an environmental point of view, polyester, with its above-average durability and durability, performs even better than conventional natural fibers.

SHIPPING & RETURNS

 Shipment

1. Shipping within Germany is free from a purchase value of €100
2. Shipping costs within Germany under €100 cost: €5.90
3. Unfortunately, we cannot cover the costs of a return.
4. The return must be sent within 14 days of receipt! 

5. Worldwide shipping is done with DHL.

6. The goods are ready for dispatch no later than 3 working days after ordering. Unless otherwise stated (see table for delivery times), delivery within Germany takes place within three to five working days to the delivery address specified by the customer, depending on the choice of shipping method and delivery location.

7. All item prices include German VAT (19% VAT).

8. Please note that we only insure the goods for delivery, but not for any return shipment. You are responsible for the proper return of the goods in the event of an exchange. Item prices are stated exclusive of customs duties. Please note that DHL will invoice all import sales taxes, customs duties and handling fees separately for each country. If you have any questions about the amount of taxes and fees incurred in your country, please contact our customer service by email: service@les-soeurs-shop.de. Please note that you may have to bear any foreign bank charges.

9. Customs duties, import sales tax and handling fees etc. from DHL will not be reimbursed in the event of a return.

Pick up in store

1. We offer you the opportunity to pick up your online order directly from us in the store.
2. Your order is usually ready for collection the next working day. You will be notified of this by email.
3. You have 14 days to pick them up. Please bring your email with the order confirmation and show it.

Shipping

DHL

DHL International Priority

return

Too bad you don't want to keep your goods! Of course we would like to offer you a comfortable and uncomplicated return shipment. You have up to 14 days after receipt of your items to cancel your order. 

The cancellation period begins on the day of delivery of the last items in your order. The easiest way to exercise your right of cancellation is to fill out the return slip/delivery note in your package and send the goods back to us. The costs of the return are to be borne by you. Please return all items clean, unworn and with all tags and original packaging. For hygiene reasons, underwear, tights, make-up and skin care products cannot be returned (except in the case of defects). 

However, in order to comply with the cancellation period, it is sufficient if you inform us before the cancellation period has expired that you wish to cancel your order.

We will immediately refund the payments received from you in full, but in no case later than 30 days after you have informed us of the cancellation. We use the same payment method that you used for your order. There are no additional costs. We may suspend refunds until we have received the items or you have proven that you have sent the items, whichever comes first.

The goods should be sent back or returned to us immediately, but in no case later than 14 days after you have informed us of the cancellation.

You are only liable for any depreciation of the goods if this is due to handling that goes beyond checking the properties and functionality of the items. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store. In the event of deterioration of the item and for uses (e.g. advantages of use) that cannot be returned or can only be returned in part or only in a deteriorated condition, you must compensate us for the value in this respect. You only have to pay compensation for the deterioration of the item and for any use made if the use or deterioration is due to handling of the item that goes beyond the examination of the properties and functionality.

Please note that we can only accept returns from the respective delivery country. For example, if the delivery was made to Austria, the return may only be arranged from Austria. We will use the same payment method for the refund that you used for your order, any losses due to currency fluctuations will not be reimbursed. 

Of course, you can also simply return or exchange your order directly in our shop.

If you have any questions about your order, please contact our customer service:
Email: service@les-soeurs-shop.de
Phone: +49 30-54 84 45 08

Please always send returns to the following address:

The Sisters Shop

Grolmanstr. 16

10623 Berlin

Germany